Effective Date: September 15, 2026
At Magpie Picks, we want you to feel good about your purchase. This policy explains how returns, refunds, exchanges, damaged items, and warranty claims are handled.
This policy applies to purchases made directly through magpiepicks.com.
1. Return Window
We offer a 30-day return window from the date your order is marked as delivered by the carrier.
You may request a return within 30 days of delivery if you are not satisfied with your purchase.
To start a return, please contact us at contact@magpiepicks.com with your order number, full name, the email address used at checkout, and the reason for the return so we can assist you faster.
2. Change of Mind Returns
We accept change-of-mind returns within the return window. To be eligible, the item must be:
- Returned within the return window
- Unused and in its original or reasonably similar condition
- Returned with all main parts, accessories, and packaging where possible
- Accompanied by proof of purchase, such as your order number or confirmation email
For change-of-mind returns, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, may not be refunded for change-of-mind returns.
3. Damaged, Defective, Incorrect, or Missing Items
Please contact us as soon as possible if your item arrives damaged, defective, incorrect, incomplete, or not as described — ideally within 14 days of delivery.
Email us at contact@magpiepicks.com and include:
- Your order number
- A description of the issue
- Photos or videos showing the problem, where possible
- A photo of the packaging if the item was damaged in transit
For defective or damaged items, we will assess the issue on a case-by-case basis and agree on a suitable solution with you, which may include a replacement, repair, partial refund, or full refund depending on the situation.
If you received the wrong item due to our error, we will issue a full refund.
4. Items That Cannot Be Returned
We may be unable to accept a return where:
- The item has been used, deliberately damaged, misused, or altered after delivery
- Hygiene-sensitive items have been opened or unsealed
- The item is returned without proof of purchase
- The return request is for change of mind and is made after the return window
This does not limit your rights under applicable consumer law.
5. How to Start a Return
Step 1: Email contact@magpiepicks.com with your order number and reason for return.
Step 2: Our team will review your request and respond within 1–2 business days with the next steps.
Step 3: If your return is approved, we will provide return instructions, including where to send your item.
Step 4: Pack the item securely to help prevent damage during return transit.
Step 5: Once we receive and inspect the returned item, we will notify you of the outcome and process any approved refund, exchange, or replacement.
Please do not send items back without contacting us first, as this may delay the return process.
6. Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your refund is approved, it will be processed to your original payment method within 5–10 business days after approval.
You will receive an email confirmation once your refund has been issued. Please allow additional time for your bank, card provider, or payment provider to process and display the refund in your account.
7. Exchanges and Replacements
If you received a damaged, defective, incorrect, or incomplete item and would prefer an exchange or replacement instead of a refund, please let us know when you contact us.
Exchanges and replacements are subject to stock availability. If a replacement is not available, we will offer a refund or another suitable solution.
8. Warranty
Electronic products sold by Magpie Picks are covered by a 6-month limited warranty from the date of purchase.
The warranty covers manufacturing defects and product faults that occur under normal use.
The warranty does not cover:
- Damage caused by misuse, neglect, accidents, or improper handling
- Damage caused by unauthorised repairs or modifications
- Normal wear and tear
- Damage caused by failure to follow product care or usage instructions
To make a warranty claim, email contact@magpiepicks.com with your order number, a description of the issue, and photos or videos where possible. If your claim is approved, we will arrange a suitable remedy, which may include a replacement, repair, refund, or another appropriate solution.
9. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at contact@magpiepicks.com.
We will do our best to cancel your order before it is dispatched. If your order has already been dispatched, you may need to wait until it arrives and then request a return under this policy.
10. Your Consumer Rights
This policy is in addition to, and does not limit, any rights you have under the consumer laws of your country.
11. Contact Us
For returns, refunds, exchanges, warranty claims, or order support, please contact us:
Magpie Picks
Email: contact@magpiepicks.com
Please include your order number so we can assist you faster.