Effective Date: September 15, 2026
Thank you for shopping with Magpie Picks. We're committed to getting your order packed carefully and on its way quickly. This page explains where we ship, how long delivery takes, how shipping costs work, and what to do if your order is delayed, lost, or sent to the wrong address.
1. Where We Ship
Magpie Picks currently ships to multiple countries and regions worldwide. The available destinations are shown at checkout.
If your country doesn't appear at checkout, please contact us and we'll check whether we can ship to you.
2. Order Processing Time
Orders are processed within 1–2 business days after they are placed.
Business days are Monday to Friday, excluding public holidays. Orders placed after 12:00 PM (noon) on a Friday, over the weekend, or on a public holiday will begin processing on the next business day.
During sales, product launches, or busy periods, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email you provided at checkout.
3. Delivery Timeframes
Once your order is dispatched, standard delivery usually takes 6–12 business days, depending on your location.
Total estimated delivery time is 7–14 business days from the date you place your order.
Delivery times are estimates only and may vary depending on your location, courier availability, weather, customs clearance, public holidays, and peak shipping periods.
4. Shipping Carriers and Tracking
We use reliable postal and courier partners to deliver your order. Once your order is dispatched, you will receive a shipping confirmation email with tracking details, where tracking is available. You can use the tracking number to follow your parcel.
If you don't receive a tracking email after your order has been dispatched, please contact us at contact@magpiepicks.com.
5. Shipping Costs
We offer free shipping on orders of $39 or more.
For orders under $39, a shipping fee applies. The fee will be calculated and shown at checkout before you complete payment.
6. Delayed Deliveries
While we do our best to dispatch orders on time, delivery delays may occasionally occur due to courier delays, high parcel volumes, weather events, customs processing, public holidays, incorrect address details, or other circumstances outside our direct control.
If your order is delayed, please first check your tracking link for the latest update.
If your tracking has not updated for several business days or your order is significantly delayed, contact us at contact@magpiepicks.com. We will review your order, contact the carrier where required, and help work towards a suitable resolution.
7. Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within a reasonable time, please contact us at contact@magpiepicks.com and include your order number, full name, delivery address, and any tracking information you have received.
We will investigate the issue with the carrier. If the parcel is confirmed as lost or cannot be delivered, we will offer a replacement or refund, depending on the situation.
8. Incorrect or Incomplete Delivery Address
Please make sure your delivery address is correct and complete before placing your order. Magpie Picks is not responsible for delivery issues caused by incorrect or incomplete address details entered by the customer at checkout.
If you notice an address error after placing your order, please contact us immediately. We will do our best to update your delivery details before dispatch. However, if your order has already been dispatched, we may not be able to change the delivery address.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
9. Failed Delivery Attempts and Returned Parcels
If a delivery attempt is unsuccessful, the carrier may leave instructions for collection, redelivery, or further action.
If your parcel is returned to us because it was not collected, could not be delivered, or the delivery details were incorrect, we will contact you to arrange the next step. Additional shipping costs may apply if the parcel needs to be resent.
10. Customs and Import Fees
For international orders, your parcel may be subject to import duties, taxes, or customs fees charged by your country. These charges are set by your local customs authority and are the buyer's responsibility. We are unable to control or predict customs delays or fees.
11. Order Support
If you have any questions about your order, shipping, tracking, or delivery, please contact us:
Magpie Picks
Email: contact@magpiepicks.com
Please include your order number so we can assist you faster.